Suggested tip for when you have tried troubleshooting Virtual Try-On, but just want to go back to using Frame Fit.
- Log into the device you wish to upload your photo from.
- Navigate to “Account Overview.”
- Scroll down until you see Zenni Frame Fit and click the “Manage” button.
- Choose “Upload an Image” and select a picture of yourself facing forward without glasses. Be sure to give yourself a smile for your photo! Follow the instructions on screen to complete the upload process.