You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. This excludes orders paid with full Store Credit or partial Store Credit.
If you made a mistake during the order, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping) or a 50% refund (excluding shipping) to the credit or debit card or PayPal account.
Unused accessories can be returned for a 100% refund (excluding shipping).
We will replace broken frames at no charge during this 30-day warranty period.
Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames.
SHIPPING CHARGES WILL NOT BE REFUNDED.
If you feel there has been a manufacturing error, please contact us for a return label and return authorization to return the glasses for inspection within the 30-day warranty period.
If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge.
If our inspection shows the glasses were made correctly, standard return options will be applicable for glasses within warranty and out of warranty.
Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt.
This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
Terms and Conditions supersedes this policy