If you want to return the glasses for any reason, you have thirty (30) days from the date you receive the glasses to contact us for a return authorization (RA).
We offer free returns shipping and you can conveniently initiate most returns through online chat.
- If you made a mistake during the order, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping), or for a 50% refund (excluding shipping) to the credit or debit card or PayPal account. Accessories other than eyeglasses, that are unused and returned in their original condition, can be returned for a 100% store credit or a 100% refund (both excluding shipping).
- Orders paid for with Store Credit can only be returned for a 50% refund of the Store Credit amount used to pay for the order. The refund will be issued to the credit card used on the preceding order for which store credit was issued. For orders where both Store Credit and a credit card were used to pay for the order, the Store Credit portion will only be eligible for a 50% refund while the portion paid for by credit card will be eligible for either a 50% refund back to the original payment method whenever possible or issuance of a 100% Store Credit.
- If you feel there is a manufacturing error, please contact us for a return authorization to return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt.
This warranty does not cover normal wear and tear to the frames, lenses, or coatings.